01｜訂單成立與處理時間
當您完成訂單後，系統將自動寄送一封訂單確認信至您的 Email。
本品牌商品分為「現貨」與「預購／客製商品」，處理時間如下：
▸ 現貨商品
訂單將於 1–3 個工作天內完成處理並安排出貨（不含週末與國定假日）。
若加購特定服務（如客製處理），
將需額外 2–7 個工作天進行處理後出貨。
▸ 預購／客製商品
依商品製作流程不同，
製作時間約為 20 個工作天至 1.5 個月不等。
※ 所有時間皆為預估區間，實際將依製作進度略有調整
訂單注意事項
訂單成立後恕不接受修改（包含款式、尺寸、收件地址等）
如需取消訂單，請於下單後 24 小時內聯繫客服
▸ 戒指尺寸說明
本品牌戒指標準尺寸為 US 5.5 – US 7.5
若訂購尺寸 低於或高於此範圍，將視為「客製訂單」
客製尺寸商品一經下單，恕不接受取消或退款
製作時間將依客製流程另行計算
▸ 分批出貨說明
若訂單同時包含現貨與預購／客製商品，
將可能依商品備貨狀況進行分批出貨
02｜配送範圍與運送時間
Soleil Healing 提供多地區配送服務，配送時間將依地區與物流方式不同而有所差異。
▸ 台灣地區
配送方式包含：超商取貨 / 宅配（郵寄、黑貓、順豐等）
實際配送時間將依所選物流服務而有所不同。
▸ 中國 / 香港 / 澳門地區
統一使用 順豐快遞 發貨
順豐速運：約 1–6 個工作天
順豐標準運輸：約 1–2 週工作天
※ 實際配送時間仍以物流公司作業為準
▸ 其他國際地區
配送時間將依目的地與物流方式不同而有所差異
※ 所有運送時間皆為預估範圍
03｜運費與會員優惠
運費將於結帳頁面依配送地區與物流方式自動計算。
▸ Solmate Founder Circle 會員專屬優惠
台灣 / 中國 / 香港 / 澳門：
每月享 一次免運優惠其他國際地區：
每月享 NT$120 運費折抵
（僅限抵扣運費，無法用於商品金額）
※ 優惠將依會員資格自動套用
※ 每月優惠限使用一次
關稅說明
國際訂單可能產生進口關稅或相關稅費
相關費用需由收件人自行負擔
本品牌無法預先估算或代收該費用
04｜物流追蹤
訂單出貨後，您將透過 Email 收到物流追蹤資訊。
您可隨時透過追蹤連結查詢配送進度。
05｜配送延誤與物流責任說明
在以下情況下，配送時間可能延長：
國際海關查驗
節慶旺季或物流繁忙期間
天氣因素或不可抗力狀況
旺季期間，訂單處理與配送時間可能延長。
商品一經交由物流公司配送後，
實際運送進度將由物流公司負責，
本品牌無法控制或保證配送時效。
06｜重要提醒
請務必確認收件資訊填寫正確。
若因以下原因導致配送失敗或退件：
地址填寫錯誤
無人收件 / 拒收
本品牌恕不負責因此產生之延誤或遺失風險。
退回之包裹將於確認後安排重新寄送，
重新寄送所產生之運費將由顧客自行負擔。
01｜Order Confirmation & Processing
Once your order is placed, a confirmation email will be sent to your registered email address.
At Soleil Healing, each piece is prepared with intention and care.
Our products are categorized into in-stock items and pre-order / custom-made pieces, with the following processing timelines:
▸ In-Stock Items
Orders are typically processed and dispatched within 1–3 business days (excluding weekends and public holidays).
If additional services are selected (such as custom finishing),
please allow an additional 2–7 business days prior to shipment.
▸ Pre-Order / Custom-Made Pieces
Production timelines vary depending on the design and materials,
generally ranging from 20 business days up to approximately 1.5 months.
Please note that all timelines are estimates and may vary depending on production progress.
Order Notes
Once an order has been confirmed, it cannot be modified (including item selection, size, or shipping address)
Cancellation requests must be made within 24 hours of purchase
▸ Ring Size Policy
Our standard ring sizes range from US 5.5 to US 7.5
Orders placed outside of this range will be considered custom sizing
Custom-sized pieces are final sale and cannot be cancelled or refunded once placed
Production timelines will follow the custom order schedule accordingly
▸ Split Shipments
If your order includes both in-stock and pre-order items,
your items may be shipped separately based on availability.
02｜Shipping Regions & Delivery
Soleil Healing offers shipping across multiple regions.
Delivery times may vary depending on destination and selected shipping method.
▸ Taiwan
Available options include convenience store pickup and home delivery (postal service, Black Cat, SF Express, etc.)
Delivery timelines vary depending on the selected carrier.
▸ China / Hong Kong / Macau
All shipments are fulfilled via SF Express
Express Service: approximately 1–6 business days
Standard Service: approximately 1–2 weeks
Delivery times are subject to the courier’s operations.
▸ International Destinations
Shipping times vary depending on destination and logistics conditions
All delivery timelines are estimates.
03｜Shipping Fees & Member Benefits
Shipping fees are calculated at checkout based on your location and selected shipping method.
▸ Solmate Founder Circle Benefits
Taiwan / China / Hong Kong / Macau:
Enjoy one complimentary shipping benefit per monthOther international regions:
Receive a NT$120 shipping credit per month
(applicable to shipping fees only and cannot be applied toward product purchases)
Benefits are automatically applied based on membership status
Limited to one redemption per month
Duties & Taxes
International orders may be subject to import duties and taxes imposed by local authorities.
These charges are the responsibility of the recipient.
Soleil Healing does not have control over, nor can we estimate, these fees.
04｜Order Tracking
Once your order has been dispatched,
you will receive a tracking number via email.
You may monitor your shipment at any time using the provided tracking link.
05｜Shipping Delays & Liability
Delivery times may be affected by factors beyond our control, including:
Customs clearance procedures
Peak seasons and high shipping volumes
Weather conditions or unforeseen circumstances
During peak periods, both processing and shipping timelines may be extended.
Once your order has been handed over to the shipping carrier,
Soleil Healing is not responsible for delays caused by the courier.
06｜Important Notice
Please ensure that all shipping information is accurate at checkout.
Soleil Healing is not responsible for delays, losses, or failed deliveries resulting from incorrect or incomplete shipping details.
If a package is returned due to:
Incorrect address
Failed delivery attempts
Refusal of delivery
The order will be held and may be re-shipped upon confirmation.
Any additional shipping costs incurred will be the responsibility of the customer.